Frequently Asked Questions
Accounts
How do I open an account online?
How can I contact a banker when I cannot come to the bank?
Digital Banking
How do I sign up for Online Banking?
How do I access your mobile app?
What can I do with Online Banking and Mobile Banking?
How do I view my statements in Online Banking or in the app?
Can I make a deposit using the mobile app?
How can I make payments online?
How do I make a payment in Bill Pay?
How do I setup a payee in Bill Pay?
What financial management tools are available in Online Banking or your app?
How do I transfer funds between my accounts in Online Banking or the app?
What if I cannot remember my Online Banking password?
How do I change my phone number or email address in Online Banking or the app?
Debit Card
How do I add my debit card to my mobile wallet?
What if my debit card is lost or stolen?
What if I receive a fraud notification?
What if I forget my debit card PIN?
How can I change my debit card PIN?
Business Banking
What can I do with Business Banking that I cannot do with Online Banking?
Passwords / Security
What about security? Is my information safe?
What if my debit card is lost or stolen?
What if I forget my debit card PIN?
How can I change my debit card PIN?
What if I cannot remember my Online Banking password?
How do I change my phone number or email address in Online Banking or the app?